Ohio Health Insurance Consumer Complaints
Every year, The Ohio Department of Insurance (ODI) publishes complaint ratio data after receiving premium information for the previous year from Ohio health insurance companies.
In 2007, the ODI received 2826 complaints about health insurance from Ohio consumers. When a complaint is received, Ohio insurers must respond in a timely manner. Each complaint is documented, investigated and resolved.
If a company’s Ohio complaint ratio is 1.0, it had one complaint for every $1 million in written premium. Therefore, the lower the complaint ratio, the better.
Some of the Ohio health insurers with the lowest complaint ratios are:
.08 Anthem
.11 United HeathCare
.13 Medical Mutual
.14 Aetna
Ohio health insurers with higher complaint ratios are:
.67 Nationwide
.47 United American
.31 Time (Assurant)
The complete listing of Ohio Complaint Ratios can be found here.

